Members Update: Direct Debits

To all our customers, 8 weeks on we have now been directed via our insurance company with regards to refunding membership payments taken within our indemnity period (insured period whilst closed)
What we are doing is categorizing these to make this process easier – if you fall in one of these categories below then please read what action we would like you to do to enable us to reimburse you for any payments made.
Membership Category

1) Live Member, currently with a frozen account, Payments Taken from DFC = No action required

DFC will arrange for reimbursement once we have collated all membership costs details from all customers for bulk transfer

2) Live Member, cancelled DD at the Bank = Action Required

As you have cancelled you direct debit we cannot complete a transfer to your account within the bulk transfer

You will need to do the following for us in this order to enable us to repay you:
1: Complete the online form with your details for appointment along with your DFC Customer Number.

Bookings will run from 9am –12pm & 5pm to 7pm weekdays and 9am – 1pm Saturdays

2: Bring with you to your appointment your ID (Drivers licence) and a Proof of address (on company headed paper) from utilities / bank statement / council tax / etc. (*Money laundering act)

3: Bring with you your bank statements showing your payments from (25th March to 25th May 2019) clearly showing your account number and sort code along with the payments made (*we can only discuss with the account holder)
4: once we have done points 1-3 above we can then process this for you and this should hit your account within 2 hours in doing so.

3) Direct Debit cancelled prior to the 16th April = No further action required as your account is closed off

4) Direct Debit – Default Member account = No further action required as your account is closed off

5) Stripe Payments on Recurring Memberships = Action Required

1: Complete the online form with your details for appointment along with your DFC Customer Number.

2: Bring with you to your appointment your ID (Drivers licence) and a Proof of address (on company headed paper) from utilities / bank statement / council tax / etc. . . . (*Money laundering act)

3: Bring with you your bank statements showing your payments from (25th March to 25th May 2019) clearly showing your account number and sort code along with the payments made(*we can only discuss with the account holder)

4: once we have done points 1-3 above we can then process this for you and this should hit your account within 2 hours in doing so

*Please note this is estimated be completed within the next 30-45 days as we have over 1200 payments to process ,we are of course wanting this completed earlier if able to.

Bookings will run from 9am –12pm & 4pm to 7pm weekdays and 9am – 1pm Saturdays commencing 24th June

Please do not select a timeslot outside of these times as no one will be able to see you.

Click here for an appointment only if you are a 2) A Live Member who has cancelled your DD at the Bank

or

5) A Stripe Payments member on any Recurring Memberships.